Refund policy

No return or refunds after the order is confirmed.

Note: Please note that we follow a 5% difference in sizing/tolerance for every single piece you order, which is the industry standard for wooden furniture. Natural characteristics of solid wood (grain patterns, knots, wood splits, wood filling, purpose distress/scratch marks variations in colouring etc.) are not considered to be faults – they are part of the unpredictable beauty of nature! Wax Oil is sometimes used to even surfaces – this is also not considered a fault. LITOOC will NOT return and refund based on all of the above natural characteristics of solid wood.

LITOOC cannot accept returns of custom made, commissioned or bespoke pieces, damaged pieces, gift vouchers, homeware, art, plants, unwrapped mattresses, bed linens, cushions or rugs. sale or discounted items, one-off items and any items damaged after you have acknowledged receipt are also not eligible for exchange.